Returns & Exchanges

The window

You have 30 days after your order is delivered to request a return or exchange.

What qualifies

To be eligible, the item must come back the way it went out:

• New, unused, and unworn, in its original condition.
• Tags intact and still attached.
• Not washed, altered, or worn.
• Returned in its original packaging.

Items that don't meet these conditions may be rejected or refunded only in part.

Size exchanges

Need a different size? Contact us and we'll walk you through it. If a refund is approved, it goes back to your original payment method — your bank may take a little time to process and post it.

Damaged or wrong items

Check your order as soon as it arrives. If anything showed up damaged, don't use it — file it through our claim form with your order number and photos of the damage, and we'll make it right fast. For a wrong or missing item, reach us on the Contact page.

Non-refundable items

Worn or used products can't be refunded. Read this policy and our size guidance before you buy.

Holiday orders

For orders placed over the holiday stretch — from Thanksgiving weekend through December 31 — you have until January 15 of the following year to apply for a refund, return, or exchange. The item still needs to be in its original packaging with all tags attached.

Refunds

For how refunds are issued, see our Refund Policy.